Owned and operated by Aubrey MacMillan, an industry insider with over fifty years experience in the foodservice distribution business, Stewart Foodservice has grown into one of Canada’s leading full-line distribution companies. When MacMillan purchased the company in 1996, it was focused on the tobacco and confectionary wholesale markets. Under the leadership of a team of industry veterans, the company changed direction. The tobacco line was discontinued, and the primary focus became foodservice. Today, Stewart Foodservice Inc. has become one of the most respected distribution facilities in the industry.
CUSTOMER SATISFACTION
“Our customers expect consistency in our products, our delivery, and our price. We meet these expectations; it’s the key to our success,” says Dennis Hrytzak, Executive Vice President who has been with the company for 13 years. “We have a 99 percent fill rate, which means when a customer orders with us, they are confident that their order will arrive on time and at the right price.” According to the company website, “The food service industry is one of the most demanding. Even on a good day, we are faced with challenges that are all about making sure deliveries are timely and accurate, and our customers’ expectations are being exceeded.” At Stewart Foodservice Inc. customer satisfaction is at the top of the priority list. The company is committed to supplying dry-grocery, frozen, and refrigerated foods to restaurants, industrial cafeterias, and government institutions.
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Stewart Foodservice is proud to announce the launch of their new fully re-designed website.
STEWART FOODSERVICE BOOSTS
CUSTOMER SERVICE WITH SUPPLY CHAIN
Stewart Foodservice is a foodservice distribution company with 90 employees and over 600 customers.
Its impressive roster of customers range from family owned restaurants and chains to institutional cafeterias.
While Stewart Foodservice had a predominantly fixed clientele and did not experience variation in its routes, the
company had no way of tracking deliveries once trucks had departed from its central distribution center in Barrie.
Stewart Foodservice had little visibility into delivery status or changes that occurred throughout the day, including
those caused by unpredictable weather conditions, customer no shows, dock waiting time, changing traffic
patterns or customer delays. As a result, dispatchers could not update delivery schedules or notify customers of
new estimated times of arrival (E.T.A.).
As a company that prides itself on exceptional customer service, Stewart Foodservice’s main concern was to keep
its customers informed of revised E.T.A.s. Stewart Foodservice ultimately required real-time visibility into its delivery
operations.
Descartes: An Affordable and Practical Solution
According to Dennis Hrytzak, Executive VP at Stewart Foodservice,“We knew there was technology out there
that could help us achieve visibility into our delivery process, but prohibitive costs kept it out of reach.”
Descartes offered an affordable and practical logistics solution. With Descartes’ subscription model, the rich
functionality offered in the Descartes Visibility Solution would be available to Stewart Foodservice at a fraction of
the price. And since the solution was available on a pay-as-you-go-basis, the financial and operational risk would
be minimal, and the impact would be immediate.
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